Privacy Policy

Please read the Craftember Privacy Notice carefully to understand how we use your personal data. The Craftember Privacy Notice defines the basis for processing any personal data you provide to us, or we collect from you when you use our website or make an enquiry with us.

This website is operated and managed by Craftember. This Privacy Policy explains how we use and protect your personal information. You express your consent to this Privacy Policy by using our Site. If you have any questions about this Privacy Policy or the Site, please contact us.

Gemporia Craft is the registered controller for the purpose of the Data Protection Act and the GDPR. This website privacy notice describes how the controller protects and makes use of the information you give to us when you use this website.

This policy is updated from time to time. The latest version is published on this page.

When you provide personal information to us it will only be used in the ways described in this privacy policy.

This Privacy Policy describes how we handle your personal information for our services available through this website (the "Site") and mobile applications (the “Apps”). By using this Site, Apps, or by registering as a member, you accept the terms of this Privacy Policy, and in doing so, you expressly consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy.


You can browse the Site or Apps without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. If you choose to provide us with personal information, you consent to the transfer and storage of that information to our servers located in the United Kingdom. Where sensitive data is stored, it is held in an encrypted form, only readable by programs that are themselves protected by password and by access point. As a Craftember member or as a visitor to the site we collect information about you, in order to:

  • Respond to general enquiries,
  • Communicate with you about events and promotions
  • Register your interests to attend our events
  • Keep you updated with changes to related regulations
  • Collect information via our website to better understand how visitors use it
  • Inviting you to participate in research studies and/or market research activities with your prior consent

Membership information

You can register as a member at no cost or obligation to you. Registering as a member requires you to enter an email address and password ("Membership Information"). When you become a member, we assign you a Member Number and store the date of membership. On the membership form, you may opt out of receiving any newsletters that we may send. If you do not opt out when joining, we will send newsletters to you as they are created. On each newsletter, you will be given the facility to opt out of receiving future newsletters. This information is made available to our Operational and Marketing staff. Note that all of your activities on the Site will be traceable to your Member Number.

What data we gather

To ensure we are able to respond to our members, we will collect the following personal information, please note that this is not an exhaustive list:

  • Email address, physical contact information;
  • Community discussions, chats, dispute resolution, correspondence through the Site, and correspondence sent to us;
  • Other information, including your IP address, Browser, Operating System, Domain Name and Time and other standard web log information.

How we use this data

Below is a list of all the ways that we may use your personal information, and specific reasons we rely on to use this information.

Use of your personal information Reason
  • To manage our relationship with you
  • To develop new ways to understand our customers’ requirements
  • To provide advice or guidance about our products and services
  • To exercise our rights set out in our terms and conditions
  • Your consent
  • Fulfilling contracts
  • Our legitimate interests
  • Fulfilling contracts

Marketing to you

At Craftember, we want our members to know about our exciting products, services and offers that we think you would be interested in, which we call ‘marketing’.

You have the right to ask us to stop marketing to you at any time. If you have a preference to receiving marketing through the post or via email, please let us know.

We only market to you if you have given your consent, or if there is a ‘legitimate interest’. Marketing to you under legitimate interest will mean that we have established that there is a commercial or business reason to market to you which must be fair to you, so we can’t just send you any marketing material.

If you do not want us to collect or process personal data from our websites or mobile apps, you have the right to prevent future processing.

As standard, we will contact you to confirm your choices regarding the use of your personal data in line with changes in the regulation, law, or business changes.

Surveys, questionnaires & competition entries

From time to time, we may invite you to take part in Surveys, Questionnaires or a Competition. These will obviously take different forms, but will all involve the capture of answers and other personal information - typically name and email address. Competition entries will be made available to our Operational staff so that winners may be selected. Other information will be made available in summary form to our Operational and Marketing staff. Such information may be made available to business partners, particularly where a third party is organising or sponsoring the event. If this is the case, you will be made aware of the arrangement and in what form your data is to be passed on.

Who We Share Your Personal Information With

Craftember may need to share your information with other organisations:

  • Members of our corporate family to help detect and prevent potentially illegal acts and provide joint services (our corporate affiliates will market only to users who request these services);
  • Other third parties to whom you explicitly ask us to send your information or about whom you are otherwise explicitly notified and consent to when using a specific service;
  • Law enforcement or other governmental officials, in response to a verified request relating to a criminal investigation or alleged illegal activity - in which cases we will disclose name, city, telephone number, email address, User ID history, fraud complaints and bidding history; and If we legally segregate some or all of our business, your information may be transferred with the segregated business.

We may disclose personal information to respond to legal requirements, enforce our policies, respond to claims that a listing or other content violates the rights of others, or protect anyone's rights, property or safety.

Controlling information about you

We will never lease, distribute or sell your personal information to third parties unless the law requires us to.

Any personal information we hold about you is stored and processed under our data protection policy, in line with the Data Protection Legislation.

Where do we store your data?

Craftember do not transfer your personal information outside of the EEA. If we are ever required to send your personal information outside of the EEA it would be for the following reasons:

  • Comply with a legal duty.

Access to your information

You have the right to request a copy of the information that we hold about you. If you would like a copy of some, or all of your personal information please contact us via

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

How to Get a Copy of Your Personal Information

You can access the personal information we hold by writing to us at this address: writing to us at

If You Think Your Personal Data Is Incorrect?

If you think we may have information about you that is incorrect or wrong, you have the right to question and raise this with us. Please contact us if you want to do this, we will take reasonable steps to check its accuracy and correct it.

Your Rights to Stop Us Using Your Personal Information?

We may need to keep your data for legal or official reasons but you can inform us if you think that we shouldn’t be using it. You can object to us using your data or to have it deleted and removed if you think there is no reason for us to have it. This is now recognised as the ‘right to object’, the ‘right to erasure’ or the ‘right to be forgotten’.

We can sometimes limit the use of your data. This will mean that your data will only be used for specific things like legal rights and legal reasons. In this case, we will not use or share your information in additional ways while it is restricted.

You have the right to ask for your personal data to be restricted if you think:

  • It is not correct.
  • It has been used unlawfully, but you do not want it deleted.
  • It is no longer relevant, but you want us to keep it for a legal claim.
  • You are waiting for us to confirm if we are allowed to keep on using it but you have already asked us to stop using your data.

If you want us to stop using your personal data for any of the above cases, please contact us.

How You Can Withdraw Your Consent

You have the right to withdraw your consent at any time so please let us know if you wish to withdraw consent. It may not always be possible to provide certain products or services to you if you do but we can confirm this with you.

Formats for Sharing Data

From the 25th of May 2018, you have the right to obtain your personal information from us in a format that can be easily re-used or ask us to pass on your personal information in this format to other organisations.

Retention periods

We will not keep your information for longer than is necessary however there are some situations where some information may be retained for in line with legal and regulatory requirements or guidance.


We use "cookies" (small files placed on your hard drive) on certain pages of the Site to reference information stored on our server, such as member details and any preferences, in order to improve your browsing experience. Cookies are also used to track user's behaviour on our Site for analysis purposes, so that we may work towards offering a better service to our customers. Third party referrals to our Site, from either their website, from a dedicated link elsewhere, or from a printed URL are recorded using a cookie, which enables us to pay any commissions due to the referrer for your visit to our Site. Cookies are stored in the server logs and their contents are stored in the Site's database. Browsing behaviour, in anonymous form, may be made available to our Marketing and Operational staff and may be relayed to any business party in the interests of improving our services. We do not profile individual customers using cookies.

A few important things you should know about cookies are that:

  • We offer certain features that are only available through the use of cookies;
  • Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session;
  • You are always free to decline our cookies if your browser permits, although doing so may interfere with your use of the Site; and
  • In the event that we host any third party content on this website, you may encounter cookies from third parties on certain pages of this website that we do not control.

Controlling cookies

You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies.

However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you.

Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.

Unsubscribe instructions

To unsubscribe from our mailing list simply click on the unsubscribe link at the bottom of any of our marketing emails and you will be opted out of all email communications.

Third parties

Except as otherwise expressly included in this Privacy Policy, this document addresses only the use and disclosure of information we collect from you. We will never sell personal information or share any personal information with third parties that are unrelated to us. Data which has been aggregated from information - so that it is expressed in a broad, non-personal manner - may be relayed to third parties from time to time in order to better serve our customers.

Linking to other websites

Our site may contain links to other websites. Please note that when you click on one of these links, you are clicking to another website. We strongly advise you to read the Privacy Policy of these linked websites as it may well differ from our own. Once you leave our website and enter another website, we cannot be responsible for the privacy or protection of any information you transmit or provide.

Accuracy of our Site

We make every effort to ensure the accuracy of our Site, both in its operation and its content. If you discover any errors or omissions, please email the details to:

Changes to our Privacy Policy

We reserve the right to change our Privacy Policy from time to time as the business evolves. Where a revision is made to the policy the revised policy will be posted to our Site. Such changes to our Privacy Policy automatically shall become effective immediately upon posting the changes on our website.

Contacting us

If you have any questions about this Privacy Policy or the Site, please contact

How to Make a Complaint

If you are unhappy or unsatisfied with why and how we have used your personal data, you can contact us by sending an e-mail to

If you are unhappy with our response, you can contact the office or the Information Commissioner at:


Tel: 0303 123 1113